Support - Ensitics

SECTION 01

Writing to Support

One address for everything: support@ensitics.io. We reply within 24 hours.

1.1 What to include

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Where you are — the iOS app or the website.
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The email address on your Ensitics account.
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For anything about a purchase — the date and the plan (Pro Monthly or Pro Annual).

1.2 What never to send

Never send your password, a verification code or an access token. We never ask for them, and support does not need them to help you.

SECTION 02

Your Subscription

2.1 Bought in the iOS app

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Apple charges and manages it. Open Subscription in your profile in the app, or your Apple ID settings, to change the plan or cancel.
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Cancel at least 24 hours before the current period ends — otherwise Apple renews it.
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Deleting your Ensitics account does not cancel the Apple subscription. Cancel it separately in your Apple ID settings.

2.2 Bought on the website

Open Profile → Subscription and use Manage Subscription. It opens the payment provider portal, where you can change the plan, update the card or cancel.

2.3 Two subscriptions at once

If you subscribed both in the app and on the website, write to us. Pro is one access per account and we will sort the duplicate out.

SECTION 03

Restoring Purchases

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In the app use Restore purchases — on the paywall or on the subscription screen. It re-checks the purchases of your Apple ID with the App Store.
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Pro lives on our server, not on the device: signing in to the same account on a new iPhone is enough.
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If Pro still does not appear, write to us with the purchase date and the Apple ID used for it.

SECTION 04

Refunds

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For a purchase made in the iOS app, only Apple can refund it. Subscription → Request a refund opens Apple's own form; Apple decides, and access changes only after Apple confirms the decision to us.
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For a payment made on the website, write to us. Subscription fees are non-refundable except as required by law (Rules, 3.1).
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Deleting your account ends Pro immediately and does not refund the current period.

SECTION 05

Deleting Your Account

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In the app: profile → Danger zone → Delete my account. This cannot be undone.
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You lose your pick history and statistics, your referral link and any unpaid referral earnings; Pro ends at once with no refund for the current period.
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On the website: profile → Delete account. The app is not needed — the account is deleted right there.
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A Google Play or App Store subscription is cancelled separately in the store: deleting the account does not cancel it (2.1).

SECTION 06

Language

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Ensitics is available in English, Russian, Portuguese, Spanish, Polish, German and French.
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In the app: profile → Language. The choice applies to the app and to email digests.
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On the website the language follows the address: ensitics.io for English, ensitics.io/ru, /pt, /es, /pl, /de, /fr for the rest.

SECTION 07

Age Requirement

// 21+ Only

Ensitics is intended for users 21 years of age and older. Predictions are signals, not guarantees — the full terms are in the Rules.

SECTION 08

Data and Legal Requests

For access to your personal data, its correction, deletion or export, and for any other legal or privacy question, write to privacy@ensitics.io. What we collect and how long we keep it is set out in the Privacy Policy.

Help &Support.